Returns
  • Delivery charges: Rs. 300/-
  • Within 2 days of Product Delivered
Exchanges
  • Delivery charge: Rs.150/- per exchange.
  • Within 5 days of Product Delivered
Terms & Conditions
  • Proof Required: Take a photo/video of the product and delivery person during pickup.
  • Handcrafted Products: Minimal shape deformations and patina on brass are not defects.
  • Exchange Conditions: Products must be in original condition, unused, with all packaging intact.
  • Right to Reject: We may reject return/exchange requests if conditions are not met.
To Initiate an Exchange:
  1. Visit: Exchange Link
  2. Whatsapp: 89992 70933
Exchange Order Process:
  1. Payment: Rs. 150/- online payment required for the exchange.
  2. Courier Pickup: Our team will pick up and deliver your exchange to our
  3. Quality Check: We will verify the product’s condition.
  4. Dispatch New Product: After approval, a new product will be sent within 1-2 days or receiving the 1st product

For assistance, contact our customer support team.

Terms & Conditions

Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...